Pre-Order Policy

Effective Date: 25/08/2025
Website: www.ivyandlace.com.au

Some Ivy & Lace pieces are available via pre-order so customers can secure their preferred size before stock arrives.

This approach allows us to produce responsibly, reduce waste, and offer a wider range of inclusive sizing.

What Pre-Order Means

When you purchase a pre-order item, you are reserving your piece from an incoming production shipment.

Your item will be dispatched once it arrives at the Ivy & Lace warehouse.

Typical pre-order timeline:

• 2–3 weeks for stock to arrive to Ivy & Lace
• 3–5 business days for shipping to customers

Estimated delivery timeframe: approximately 2–4 weeks from purchase date.

We always aim to ship sooner where possible.

If unexpected production or freight delays occur, we will notify you and provide updated delivery estimates.

Payment for pre-order items is taken at checkout to secure your selected size and style.

Once your item arrives at our warehouse, it will be shipped using your selected shipping method.

You will receive tracking details once your order has been dispatched.

Full shipping information can be found in our Shipping Policy.

If your order contains both in-stock and pre-order items, your order will ship once all items are available.

If you would prefer your in-stock items sooner, please place separate orders.

Pre-order items follow the same return conditions as our Returns Policy.

Eligible items (such as bras) may be returned within 14 days of delivery provided they meet our return conditions.

Returns are issued as store credit only.

Due to hygiene standards, underwear, briefs, bodysuits and shapewear are final sale and cannot be returned.

Pre-orders may be cancelled before dispatch by contacting our team.

Approved cancellations will be issued as store credit.

If a pre-order item arrives faulty or incorrect, we will repair, replace, or refund the item in accordance with Australian Consumer Law.

If you have questions about pre-orders or sizing, please contact us.

📧 tarsha@ivyandlace.com.au
📷 Instagram: @ivyandlaceaus