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Terms & Conditions
Effective Date: 25/08/2025
Website: www.ivyandlace.com.au
Welcome to Ivy & Lace Lingerie. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
If you do not agree to these terms, please do not use our website.
About Us
This website is operated by Ivy & Lace Lingerie.
Throughout the site, the terms “we”, “us”, and “our” refer to Ivy & Lace Lingerie.
By visiting our website and/or purchasing from us, you engage in our services and agree to be bound by these Terms & Conditions.
Online Store Terms
By using this website, you confirm that:
• You are at least the age of majority in your state or territory
• You will not use our products for any unlawful purpose
• You will not violate any laws in your jurisdiction
Any breach of these Terms may result in termination of your access to our services.
Product Information
We strive to ensure that all product descriptions, images, sizing guides, and pricing information are accurate.
However, we do not guarantee that:
• Product descriptions are completely error-free
• Colours displayed on your device perfectly match the product
• All product details are free from typographical errors
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Pricing & Payments
All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change pricing at any time without prior notice.
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to cancel or refuse any orders placed for that product.
Payment is required at the time of purchase and may be processed through secure third-party payment providers such as:
• Shopify Payments
• PayPal
• Afterpay
• Other supported payment providers
By placing an order, you confirm that the payment details provided are valid and authorised.
Orders
We reserve the right to refuse, cancel, or limit any order at our discretion.
This may occur in situations including but not limited to:
• Suspected fraudulent transactions
• Errors in product or pricing information
• Product availability issues
• Orders placed for resale or commercial distribution
If your order is cancelled after payment has been processed, you will receive a full refund.
Resale of Products
Products sold through Ivy & Lace are intended for personal use only.
We reserve the right to refuse or cancel orders that appear to be placed for resale or unauthorised commercial distribution.
Shipping
Shipping times, delivery estimates, and shipping costs are outlined in our Shipping Policy.
Delivery estimates are provided by the shipping carrier and may vary depending on location and circumstances outside our control.
Pre-Orders
Some products may be available for purchase via pre-order.
Pre-order timelines, delivery expectations, and conditions are outlined in our Pre-Order Policy.
By purchasing a pre-order item, you acknowledge and accept the estimated delivery timeframe.
Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Please refer to that policy for full details regarding return eligibility and conditions.
Nothing in our policies excludes or limits your rights under Australian Consumer Law.
Chargebacks & Payment Disputes
If you experience any issues with your order, we encourage you to contact us directly so we can resolve the issue promptly.
Initiating a payment dispute or chargeback without first contacting our customer support team may delay resolution of the matter.
We reserve the right to provide relevant order information and delivery confirmation to payment providers in response to disputes.
Intellectual Property
All content on this website is the property of Ivy & Lace Lingerie unless otherwise stated.
This includes but is not limited to:
• Logos
• Product designs
• Images and graphics
• Website content
• Branding and trademarks
You may not reproduce, distribute, modify, or use our content without prior written permission.
User Generated Content
If you tag Ivy & Lace on social media or submit content featuring our products, you grant us permission to repost, share, or use that content for marketing purposes, including on our website, social media channels, or promotional materials.
If you would prefer your content not be used, please contact us and we will remove it where possible.
Website Use
You agree not to misuse this website by:
• Attempting to gain unauthorised access to the website or servers
• Uploading harmful code or malware
• Interfering with the functionality of the website
We reserve the right to restrict or terminate access if misuse is detected.
Limitation of Liability
To the maximum extent permitted by law, Ivy & Lace Lingerie shall not be liable for any indirect, incidental, or consequential damages resulting from:
• The use of our website
• The purchase or use of our products
• Delays or interruptions to service
This limitation does not apply where liability cannot be excluded under Australian Consumer Law.
Third-Party Services
Our website may contain links to third-party services or websites.
We are not responsible for the content, policies, or practices of these external services.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting to the website.
Governing Law
These Terms & Conditions are governed by the laws of Western Australia, Australia.
Any disputes arising from the use of this website will be subject to the jurisdiction of the courts of Western Australia.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
📧 tarsha@ivyandlace.com.au
📷 Instagram: @ivyandlaceaus